Frequently Asked Questions
Everything you need to know about your order and our legendary catalog.
What is the standard shipping time for domestic orders?
Orders within the United States typically process in 2-3 business days and arrive within 5-7 business days via standard shipping.
How do you ensure vinyl records are not damaged during transit?
We use specialized, heavy-duty corrugated cardboard mailers designed specifically for vinyl records to prevent corner dings and seam splits.
What is your return policy for opened media?
To maintain quality standards, we only accept returns on opened vinyl or CDs if the item is found to be defective or warped. Unopened items can be returned within 30 days.
Do you offer international shipping?
Yes, we ship to most countries worldwide. Shipping rates and delivery timelines are calculated at checkout based on your location and package weight.
How can I track my order status?
Once your order ships, you will receive an automated email containing a tracking number and a link to the carrier's tracking portal.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure checkout experience.